Got my car back today in perfect condition!! Special thanks to Jamie for making sure all my concerns were dealt with. Props again to SV for helping out during the car purchase! Highly recommend him!
I feel I am treated with respect and greeted with smiling faces, not like other Subaru dealers I visited before Wolfe Subaru.
Special thanks to the sales team members who are very knowledgeable about all models and went extra miles to help me with the purchase!
At this time in Vancouver it is very easy to see how hard it is to hire good people into the all aspects of the service industry. All of the staff at Wolfe Subaru exceed what is now anticipated. Great work on hiring, and retaining great people!
I recently brought my 2018 Crosstrek in for general servicing and to address a concern noted with the blower motor fan (it makes a horrible high-pitched sound intermittently when on). Having your new car make awful noises when driving really takes away from the overall driving experience!!
The service staff I dealt with handled my concern with tact and diplomacy. They were clearly very knowledgeable about the vehicle and the blower motor issue (which is being corrected under warranty).
I wanted to take a moment to personally acknowledge the outstanding customer service demonstrated by both Leo V and Immi H! Leo even stayed late to ensure my issue was fully addressed. Thank you to the Wolfe Subaru service team! (Management: Time to consider a promotion for Leo ;). Cheers.
This was our first brand new vehicle purchase and we couldn't be happier. Thanks to Chris for all his patience in assisting us and answering our questions during the process. Thanks to Diana as well as Natalie for handling the leasing process as smoothly as possible.
I was very pleased with the no-hassle, no pressure dealership experience. My salesperson was very helpful, informative and prompt to respond to my questions, whether by email, text or phone. I would be happy to deal with him and the dealership again.
Nothing but good experiences with these guys. I didn't buy my vehicle here, but they treat me better than the dealership where I did purchase my vehicle. They're always looking out for their customers first - and that's why I'll continue to deal with Wolfe Subaru in the future.
Tiffany is one of the most qualified sales people I have ever worked with. She was able to answer all of our questions, no matter how silly they seemed to us. She allayed our fears about making such a big purchase and was never pushy. She truly allowed us to make the decision independently, but informed by her expert opinions. She is someone I can put my trust in, and I hope Wolfe Subaru appropriately appreciates what a stellar employee they have. Thank you so much Tiffany, I am obsessed with my new car!
Jamie Hird, Chris, and the team at Wolfe Subaru were wonderful to deal with. All questions answered, service outstanding. Would absolutely recommend!
We received superb service from the entire team at Wolfe Subaru. They made the process of purchasing a new vehicle easy and enjoyable. There was no pressure, they were well informed, courteous, and really made us feel valued. We would highly recommend them.
The service guys are friendly, helpful, and the service was completed in a timely fashion. They even arranged transport to and from a local restaurant so that I could have breakfast while my car was being worked on.
This was my first time purchasing a vehicle from brand new, and every single person that I dealt with directly from the Wolfe Subaru team made it an unreal experience. I felt like I was just casually hanging out with people that I could just as easily have lunch with. Diane and Christopher stood out as exemplary employees and represented not only the company, but also the brand in such a glowing light. When we are ready to A) Purchase another vehicle. Or B) upgrade to something bigger, Wolfe Subaru on Boundary will be my only choice.
I had been provided the best service from Wolfe Subaru. Leo had been so helpful throughout the service and the service was done on schedule.
Our entire experience at Wolfe was great. We traveled to the dealership three different times. Sunil and SV were both fantastic. The sales manager Robert was always very friendly and ensured we were being well taken care of. The finance ladies were always great to work with and were able to answer all our questions. Thanks to the Wolfe team for making us feel comfortable throughout our purchase!
Friendly knowledgeable staff on the products. Srinivas was incredibly welcoming and had a dialogue with me as opposed to talk at me when inquiring about the various vehicles and packages, not once ever pressuring me or seeming desperate for me to make a purchase, which is a testament to his character.
We were completely happy with our sales assistant, Tiffany. Tiffany was very professional, friendly, and completely knowledgeable with our purchase of the outback. We also enjoyed working with Natalie.
I want to thank Leonardo for his professionalism and his willingness to be an active listener. He recognizes that other dealerships are actively looking for new customers to take their Subaru's to their locations for service: he would ask why and how he can improves the service experience. This takes customer service to the next level.
The man at the service desk was awesome. Friendly and personable. Service was completed quickly and I was able to pick up my car at a time that was suitable for me which I appreciated.
I required next day service on a Subaru Crosstrek before leaving town yet I didn’t have an appointment.
I contacted Wolf Subaru (after hours) through their website, received an immediate response via a friendly online chat rep, was asked a few questions and was put in contact with the Service Manager (Hubert) who quickly got back to me (again after hours) - and without hesitation, slotted me in for service (Oil Change) first thing the next morning.
A big thanks to all at Subaru who went out of their way (on an already very busy morning) to get me back on the road.
I had a great experience at Wolfe Subaru on Boundary.
Shortly after booking a test drive through the website, Chris contacted me arranging day and time that was best for me. From there on, it was a seamless experience. He answered all my questions, sent updates and pictures regarding the vehicle I have chosen. I never felt pressured into anything.
This is my 3rd Subaru (1st brand new) and I love it! I will definitely buy my next one here!
Had a great experience with S.V.! He's genuine and no-pressure. The manager also went above and beyond in having a brand new battery placed as I was from out of town and didn't have time to wait for a full charge. I'm really happy with my new Outback! Thank you!
Jordan de Burgh Whyte
I bought a new Crosstrek from the internet salesperson, Christopher, and had a fantastic experience. I'm from out of town but I was able to text/email Christopher to sort everything out. I got a great price on the car compared to other dealerships and I didn't need to haggle. Christopher always responded quickly to my messages and went the extra mile and helped me get a hitch put on my car before I came in to town to pick it up. At the dealership everything was quick and seamless and I never felt pressured into anything. Even though there are other dealerships closer to where I live I will definitely buy my next Subaru here.
Was there once for my friend's car' maintenance service. Friendly customer service. However, since I left my phone number for car pick up, the would not stop calling me to book services with them. If you got a Subaru maybe it's nice to get reminders.
I had a Subaru Outback in for a pre-inspection review. The mechanics caught a few details that were very good for me to know. It made me much more comfortable buying a used vehicle. After leaving, I found some mistakes on my invoice that led me to being over-charged. To Wolfe Subaru's credit, their Service Manager, Hubert followed-up and got it fixed. Great work on the management end.
I have purchased 2 Subaru’s from this Boundary Road location. My latest car was purchased from Tiffany, whom was phenomenal to deal with – she was not aggressive or full of b.s. The purchase process is seamless as the entire dealership is quite organized from point of sale to administration and insurance.
From having my other Subaru, I especially appreciate the service department. They are organized about reminding you of appointments due and they are very efficient when it comes to servicing the vehicle. Additionally, the guys at the counter are great to deal with. I have never left confused or thinking that something unnecessary was performed.
I highly recommend this location!
Excellent experience from the first test drive with Chris and lots of helpful email questions were answered very quickly before AND after purchase. Natalie was great on the finance purchasing of the 2018 Crosstrek and a pleasure to deal with. It's great to be part of the Subaru family again!!
Wolfe Subaru, and particularly my salesman Chris, provided the best experience you could hope for when buying a car. Low pressure, fast, friendly, and honest. I will definitely get my next car from them again, and will recommend them to my friends.
Exceptional and Prompt Service from Leonardo in the service department. I'm blown away by the quality and care of both myself and my vehicle. I will definitely be back and will highly recommend Wolfe Boundary to both my friends and family.
Well done guys. Thanks Again.
ROBERT CHOW REVIEW
“ No aggressive sales tactics or high pressure sales. We strive to have the best Sales Consultants with Certified Factory Trained product knowledge. Your comfort in the process is our priority.”
After a horrific rollover accident in my 2015 Subaru Outback, I, as well as the doctors in the Trauma unit, realized the quality and construction of the Subaru saved my life. As a result I decided to purchase another Subaru and decided to go to Wolfe Subaru on Boundary because I had had some unpleasant and demeaning experiences at a Subaru dealership on Marine in Vancouver. When I entered the Boundary dealership, I was fortunate to meet sales consultant Robert Chow, an amenable professional, knowledgeable about the Subaru products, and compassionate, supportive and focussed on his client. He helped me to clarify my driving needs and showed me some vehicles that were a fit. During my test drive he explained clearly and in great detail the optional settings and other perks of the vehicle until I exclaimed “Robert!! You are better than Youtube!!” My entire experience with Robert Chow and the warmth of others at the dealership was positive and uplifting. I have complete confidence in recommending the Subaru product, the professionalism of Wolfe Subaru Boundary staff and most of all Robert Chow to any and all who are looking for a positive experience.
The lead quote at the top of this review is a transparent and truthful mission statement for what this dealership is all about. More than